Swirl World Allergen & Dietary Guide

At Swirl World, we want everyone to enjoy a delicious, worry-free treat. Your health and safety are our top priority. This guide is designed to help you make informed choices based on your dietary needs.

General Note: 

  • Our soft serve machines undergo regular, scheduled, and comprehensive cleanings. The cleaning procedure involved fully disassembling all machine parts that contact food and undergo sterilization before reassembly. The process is intensive and is scheduled four hours per week. See HERE.

  • Flavour labels list the top allergens based on its respective ingredient profile or supplier warning.

  • We are happy to provide complete ingredient lists for any of our flavours and toppings in-store.

A Critical Note on Cross-Contamination

Please be aware that Swirl World is an open kitchen environment. While we take diligent precautions, we cannot guarantee that any of our products are 100% free from any specific allergen.

We handle peanuts, tree nuts, dairy, eggs, soy, and wheat/gluten in our shop. We use shared equipment (like whisks, blenders, and counters) and the risk of cross-contamination is present.

For guests with severe or life-threatening allergies, we ask that you use your best judgment in deciding whether to visit our shop.

Our Commitment to You

When you inform our staff of an allergy or dietary restriction before you order, we are happy to take the following steps to minimize risk:

  • Wash hands and put on fresh gloves.

  • Provide a fresh, clean spoon.

  • Retrieve toppings from a new box in our back stock.

School Fundraising Orders

We do not offer any product that contains nuts as an ingredient to schools. Orders for schools follow our strict traceability standards. When prepared, cups are immediately sealed and placed in closed boxes in our freezer. At no point do our school cups enter the toppings area or our topping storage areas.

Guidance by Dietary Need

Dairy-Free & Vegan Guests:
Our Sorbet Base is completely free of animal products. Vegan flavours are placed in designated machine(s) that are used exclusively for vegan flavours. We also have a selection of fruit toppings and vegan-friendly toppings, including dairy-free chocolate chips and vegan gummies when available.

Nut-Allergy*:
All of our flavour bases are made from ingredients that are nut free and sourced from facilities that have had no contact with nuts in their supply chain. 

We may have flavours containing (or may contain) peanuts and tree nuts in our shop from time to time, All flavours are labelled accordingly and placed in machines to minimize risk of cross contamination. Our topping bar contains peanuts and tree nuts in a grouped area, and while our dispensers are sealed units, there may be nuts that fall on the counter.

*A Note on Nuts: Canadian Food Standards do not consider coconut a tree nut allergen. Our products, such as our Sorbets, contain Coconut Oil and are labelled tree nut free. To avoid any possible confusion, we also list Coconut Oil on the flavour label.

Gluten-Sensitive & Celiac Guests:
Most of our flavours are naturally gluten-free.

Eggs and Soy:
Most of our flavours are naturally egg and soy free.

If you have any questions at all, please don't hesitate to speak with our team members in the shop. We are here to help you find a safe and delicious treat. Thank you for your trust in us.